ST. PETE SUP EVENT QUESTIONS
Join us on Strava by clicking HERE. Full details, exact pin location, and the ability to RSVP for outingswill all be posted here and you will be notified when we announce outings.
All paddle board outings are FREE of charge. Sometimes we will do events where we collaborate with a local business where there will small cost or where we encourage a donation.
We sure do : ) Message us via Instagram to inquire on availability and cost.
Product & Setup Questions
To tighten your paddle's adjustment clamp, rotate it clockwise while in the unlocked position. Turn the clamp about one full rotation to increase the grip strength, which will keep your paddle handle firmly in place.
Pressure gauges typically don't display readings until reaching approximately 5 PSI. Your board may appear fully inflated around 3 PSI, so continue pumping until you see a reading on the gauge. The manual pump cannot overinflate your board.
This is easily fixed by tightening the valve. Use your valve wrench to turn the valve clockwise about a quarter to half turn until it stops spinning. The seal works through compression, not adhesive.
The smaller fins are designed to be flexible and will naturally return to their original shape with time and use. Leaving the fin in sunlight for about an hour will make it easier to reshape manually if needed.
We suggest inflating to 12-15 PSI based on your weight, height, and the ambient temperature. In our hot weather during our Florida summers, slightly less pressure may be needed, as the heat will cause the board to naturally expand. Your board is properly inflated when the nose and tail sit level with the water surface while you're standing on it.
Press down on the valve stem and rotate it clockwise about a quarter turn to lock it in the open position. Air will release automatically. Rolling or folding the board accelerates deflation. When finished, rotate the valve counterclockwise and pop it back up to close it for next time.
Replacement paddles, fins, leashes, pumps, and other accessories can be ordered through our website's accessories section. Please note that our warranty covers the board itself but not individual accessories. Message us at info@stpetesup.com if any questions.
Absolutely! We love our SUP Pups, our boards are perfect for paddling with pets of all sizes, from dogs and cats to any companion you'd like to bring along on the water. The full length EVA pad was added purposely for our 4 legged companions.
Use the cargo bungee cords at the front of your board for smaller items. For larger items like hard coolers, secure them to the D-rings on the deck using additional bungee cords or straps.
Absolutely, that make it easier on all of us! Message us at info@stpetesup.com if any questions.
Orders are processed immediately upon receipt and typically ship within 4-8 business days. We use multiple distribution centers nationwide to ensure fast delivery.
The paddle will float temporarily but not indefinitely. If separated from your paddle, retrieve it quickly. If it becomes waterlogged, disassemble it into two sections to drain any water.
Store your board in a cool, dry location away from direct sunlight. Before storing, clean it with mild dish soap and warm water to remove dirt and debris. Once clean and dry, roll it as usual and place it in storage.
Check your local water regulations before heading out. In the United States, the Coast Guard classifies paddleboards as vessels, requiring personal flotation devices and signaling equipment while on the water.
Yes! Inflatable boards are excellent for travel by air, car, or train. When flying, secure all straps and handles on your backpack to prevent damage during baggage handling.
Yes! Our boards are versatile and comfortable for sitting, standing, kneeling, or any position you prefer. The cushioned deck pad provides comfort for extended periods. Add an optional seat transforms your board into a kayak.
Shipping, Returns & Exchanges
We work with all major shipping carriers and local delivery partners. You'll select your preferred delivery method during checkout.
We accept returns on new, unused items in original packaging within 30 days of purchase. Refunds are issued to the original payment method. A $15 restocking fee may apply. Customers are responsible for return shipping costs.
Shipping carriers sometimes experience delays in updating their systems. If you received an order confirmation, your package